Payments, Cancellation & Refund Policy
Payments, Cancellation & Refund Policy for Sacred India Tour & Travels
Effective Date: April 19, 2022
Introduction
This Payments, Cancellation & Refund Policy outlines the terms governing payments, cancellations, and refunds for travel services booked through Sacred India Tour & Travels. It ensures transparency and clarity for customers while aligning with standard practices in the Indian travel industry. By booking with us, you agree to these terms.
Payments
Accepted Payment Methods
We accept payments through secure methods, including:
- Credit and debit cards (Visa, MasterCard, etc.)
- Bank transfers
- Other methods as specified at the time of booking
Payment Schedule
- Full payment is required at the time of booking unless otherwise stated.
- For certain tour packages, a deposit (e.g., 25–50% of the total cost) may be required, with the balance due at least 30 days before departure.
- Failure to make timely payments may result in cancellation of the booking without refund.
Currency
- All prices are quoted in Indian Rupees (INR) unless otherwise specified.
- Prices include applicable taxes (e.g., GST) unless explicitly stated otherwise.
Payment Security
- We use secure payment gateways to protect your financial information.
- Credit card details are not stored on our servers, ensuring compliance with data protection standards.
| Payment Aspect | Details |
|---|---|
| Accepted Methods | Credit/debit cards, bank transfers, other specified methods |
| Payment Schedule | Full payment or deposit at booking; balance due before departure |
| Currency | Indian Rupees (INR), taxes included unless stated |
| Security | Secure gateways, no storage of credit card details |
Cancellation Policy
Notification
- Cancellations must be submitted in writing via email to info@sacredindiatravels.in .
- The cancellation is effective from the date and time we receive your written notification.
Cancellation Charges
The following charges apply based on the number of days prior to the commencement of the tour or service:
| Days Prior to Departure | Cancellation Charge |
|---|---|
| More than 60 days | 25% of total tour cost |
| 60 to 31 days | 40% of total tour cost |
| 30 to 15 days | 75% of total tour cost |
| 14 to 7 days | 90% of total tour cost |
| Less than 7 days | 100% of total tour cost |
| No show | 100% of total tour cost |
Special Conditions
- Certain services, such as hotels, or special tours (e.g., North Sikkim or festival packages), may have stricter cancellation policies, which will be communicated at the time of booking.
- Non-refundable components (e.g., peak season bookings from December to March) will be clearly indicated during booking.
Refund Policy
Refund Process
- Refunds, if applicable, will be processed to the original method of payment within 14–30 business days, depending on the payment method and bank processing times.
- Customers will be notified via email once the refund is initiated.
Conditions for Refund
- Refunds are subject to the cancellation charges outlined above.
- No refunds will be issued for no-shows, cancellations made after the specified deadlines, or unused services during the tour.
- For services booked through third parties (e.g., hotels, or local operators), refunds will be handled according to their respective policies. Sacred India Tour & Travels will assist in processing these refunds but cannot guarantee the timeline or amount.
Disputes
- If you have not received your refund within the specified period, please:
- Check your bank or credit card account.
- Contact your bank or credit card provider, as processing times may vary.
- If the issue persists, contact our customer service at +91-9507505612 or info@sacredindiatravels.in].
- We aim to resolve refund disputes promptly and fairly.
| Refund Aspect | Details |
|---|---|
| Processing Time | 14–30 business days to original payment method |
| Conditions | Subject to cancellation charges; no refunds for no-shows or late cancellations |
| Third-Party Services | Handled per third-party policies; assistance provided |
| Dispute Resolution | Contact bank, then customer service if unresolved |
Changes to Bookings
Date Changes
- Requests to change travel dates are subject to availability and may incur additional charges, including:
- Any difference in tour cost due to revised pricing.
- Administrative fees (e.g., INR 1,000 per person per change, subject to confirmation at booking).
Name Changes
- Name changes are generally not permitted and may require cancellation and rebooking, subject to the cancellation charges above.
Itinerary Changes
- Sacred India Tour & Travels reserves the right to modify itineraries due to unforeseen circumstances, such as weather, political unrest, or supplier issues.
- We will make every effort to provide comparable alternatives and notify you of significant changes as soon as possible.
Force Majeure
- In the event of circumstances beyond our control, such as natural disasters, pandemics, wars, government actions, or strikes, that prevent the provision of services, Sacred India Travels will not be liable for any losses or damages.
- Refunds will be processed on a case-by-case basis, subject to the policies of our suppliers and the cancellation charges outlined above.
Travel Insurance
- We strongly recommend that all travelers purchase comprehensive travel insurance covering cancellations, medical emergencies, trip interruptions, and other unforeseen events.
- Sacred India Tour & Travels is not responsible for any losses not covered by insurance.
Additional Notes
- This policy applies to all bookings made with Sacred India Travels, including tour packages, hotel bookings, transportation, and other travel-related services.
- For bookings made through third-party platforms or agents, please refer to their respective policies for cancellations and refunds, as they may differ.
- Sacred India Travels reserves the right to update this policy at any time. The latest version will be available on our website at Sacred India Tour & Travels.
Contact Us
For questions, concerns, or assistance with payments, cancellations, or refunds, please contact:
- Email: hello@sacredindiatravels.in
- Phone: +91-9507505612